MIAMI, February 17, 2021 / PRNewswire / – Sitel Group®, a global leader in end-to-end customer experience (CX) products, announced today that it is on the Best of The Global Outsourcing 100® list from IAOP®, the international association of global Outsourcing experts published annually by FORTUNE® Custom Projects. This is the 15th year in a row that Sitel Group has been recognized by IAOP as a leading outsourcing service provider and consultant.
Sitel Group (PRNewsfoto / Sitel Group)
“Delivering meaningful experiences to our customers is our number one priority and we are proud to be recognized as a leader in global outsourcing for fifteenth years,” he said Martin Wilkinson-Brown, Chief Marketing Officer of the Sitel Group. “The challenges of the last 12 months have accelerated and further underscored the importance of innovation and evolution in meeting customer needs. We are pleased that our constantly evolving solutions continue to be recognized among the top players in the industry.”
Sitel Group, which employs over 90,000 people in 29 countries worldwide, brings people, data and technology together to deliver compelling experiences for customers across industries including healthcare, retail, finance, insurance, telecommunications, travel, hospitality and more. Companies rely on the Sitel Group to provide personalized and future-oriented solutions that are ahead of customer expectations and promote loyalty, advocacy and trust.
The 2021 Global Outsourcing 100 honors the world’s best outsourcing service providers and consultants. This list is based on applications received. The assessment is based on a rigorous evaluation methodology that includes independent review by an independent panel of IAOP client members with extensive experience in selecting outsourcing service providers and consultants for their organizations.
“Today more than ever, outsourcing end users need to be able to identify and select the right company for their outsourcing needs,” he said Debi Hamill, IAOP CEO. “It is a great recognition to be named The Global Outsourcing 100. In the face of fierce global competition, Sitel Group should pride itself on excellence in this area.”
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For more information on the IAOP Global Outsourcing 100 list, please visit www.IAOP.org.
About Sitel Group®
As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® works with the world’s most popular brands, from Fortune 500 companies to local startups, to create a competitive advantage for everyone design, build and provide customer touchpoints.
With 90,000 employees around the world – at home, in contact centers and within MAXhubs – we connect brands with their customers more than 4.5 million times a day in more than 50 languages, driving our customers’ digital CX strategies forward. Based on our global strength, our local know-how and our proprietary technologies, we deliver bespoke solutions that are tailored to the needs of customers through an advisory, customer-oriented approach.
EXP + ™, the Sitel Group’s Enterprise Experience Platform, is a flexible solution with full cloud functionality designed to simplify the provision of end-to-end CX services while increasing efficiency, effectiveness and customer satisfaction. EXP + creates a resilient ecosystem by leveraging the power of four connected product families: Empower, Engage, Explore, and Evolve.
With our award-winning culture built on more than 35 years of industry-leading experience and commitment to improving the employee experience, we improve business results by combining innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven Analysis – using the expertise, emotion and empathy of our employees to make a connection. Value discussion.
Learn more at www.sitel.com and connect with us on Facebook, LinkedIn and Twitter.
IAOP® is the global association that brings customers, vendors, and consultants together in a collaborative, knowledge-based environment that drives professional and organizational development, recognition, certification, and excellence to improve business service models and outcomes. Our members and affiliates around the world engage extensively with IAOP conferences, learn at IAOP chapter meetings, receive training and certification in IAOP courses and workshops, and connect through IAOP social media with the aim of achieving better business results. Whether you are a customer, vendor or consultant, new to collaborative business models like outsourcing, or a seasoned professional, IAOP connects you and your business with our growing global community and the resources you need to achieve the results that Your company deserves and demands. For more information and how to get involved, visit www.IAOP.org.
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SOURCE Sitel Group