ModSquad wins 2021 Stevie® Award for Customer Service Outsourcing Provider of the Year


SAN FRANCISCO, February 23, 2021 / PRNewswire / – ModSquad, the world’s leading provider of on-demand digital engagement services, announced that it won the 2021 Bronze Stevie® Award in the Contact Center Sales and Customer Service or Customer Service Outsourcing Provider of the Year category Has.

The Stevie Awards for Sales and Customer Service are the world’s most prestigious awards for customer service, contact centers, business development and sales professionals. The Stevie Awards host eight of the world’s leading business awards programs, including the prestigious American Business Awards® and International Business Awards®.

More than 2,300 nominations from organizations from 51 nations of all sizes and in almost every industry took part this year. The winners were selected by over 160 global experts in nine specialized evaluation committees. The competition comprised more than 90 categories for customer service and contact center services.

Founded in 2007 by the CEO Amy PritchardModSquad has gained a client list of leading global brands through its pioneering concept of ModSourcing – modernized outsourcing. The Stevie Award jurors praised the company as a whole, stating, “By using top tools, processes and procedures, ModSquad offers a modern approach to customer support. With the ability to scale flexibly at any time, the flexible coverage adapts of ModSquad to the exact needs of customers. “They also cited ModSquad’s response to the COVID-19 crisis as” commendable. ” They emphasized the company’s appreciation for the “well-being of its employees and the excellent support of world-class brands, while providing flexible planning and meaningful work to people around the world.”

“It’s an honor to be recognized for the fourth time at the Stevie Awards,” said Pritchard. “The judges were thrilled with how we overcame the uncertainty and difficulties of the pandemic and created opportunities for workers and customers in the process. We are especially grateful for the consistent praise they have given our amazing network of worldwide mods that they have called “Your Excellency Dedicated.” I couldn’t agree more.

“In what is the toughest work environment for most organizations, the 2021 Stevie Award winners still found ways to innovate, increase sales, keep their customers happy and secure new business,” said the Stevie Awards President Maggie Gallagher. “The judges recognized and rewarded this, and we join them in welcoming this year’s winners for their continued success. We look forward to continuing to recognize them April 14th. “

About ModSquad
ModSquad is a global provider of on-demand digital engagement services known as ModSourcing: Outsourcing Modernized. Our experienced professionals involve your customers and communities on a personal level via online, mobile, e-commerce, in-game, application and social media channels. ModSquad offers competent service in the areas of customer support, moderation, social affairs and community. We have strategized, designed and implemented digital initiatives for customers in over 70 countries in over 50 languages ​​and dialects. We are the mods!

About the Stevie Awards
The Stevie Awards are presented in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the middle East & North Africa Stevie Awards, the American Business Awards®, the International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales and Customer Service. Stevie Awards competitions receive more than 12,000 entries from organizations in more than 70 nations each year. The Stevies honor organizations of all types and sizes and the people behind them and recognize outstanding achievements in the workplace worldwide. Learn more about the Stevie Awards at

Amy Kennedy
[email protected]


similar links